I purchased a ticket through the AJet app using my previous last name, which was still saved in the system. Shortly after, I realized the mistake and contacted support to have my surname updated to my new legal name. They asked me to provide official proof of the name change, so I sent the official document from e-Devlet.
The next day, they requested my national ID card, which I also sent without hesitation. But instead of solving the issue, they just dragged things out for days. Today, they asked me to submit my ticket again—as if this back-and-forth isn’t already frustrating enough.
It’s been a week, and my flight date is approaching quickly. I’ve done everything they asked, yet there's still no solution. It feels like their only goal is to tire out the customer instead of helping. This is completely unacceptable.
AJet, I’m demanding that you immediately resolve my name correction issue so I can travel without problems. This delay has created unnecessary stress and wasted time, and your customer service process is seriously flawed.
Disastrous experience with AJet! We purchased a plane ticket 6 months in advance on an English-language website. As French speakers, we didn’t notice that the first and last names of one traveler were switched. The next day, we contacted the online travel agency, which redirected us to AJet. Two wee...
I purchased a ticket with reservation number VF3009 (25.01.2025 ESB-SAW Ajet 26AN7S) and noticed during check-in that my ticket had been issued under my maiden name. I was informed that I could not complete the check-in process and would need to purchase a new ticket, then request a refund for the o...
Hello, I’m writing with deep frustration about a serious issue I experienced with AJet. I attempted to purchase a ticket, and the payment was successfully withdrawn from my bank account. However, I never received a PNR number, and therefore, no ticket was issued. I immediately contacted AJet’s cust...
I bought a flight ticket from Ankara to Izmir with Ajet. This week, my last name changed, so I went to the check-in desk with my official document that included my Turkish ID and photo. As a student in Ankara planning to visit my family, I was completely taken aback when they refused to let me board...
I bought a ticket from AJet for April 5 at 22:05, and without any clear reason, my flight was completely canceled. This left me stranded at night, forcing me to find emergency accommodation and spend extra money. I had to buy a new ticket, adjust bus plans, and cancel everything from scratch. We re...
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