On March 28, I had a confirmed AJet flight from Sabiha Gökçen to Dubai. My family and I completed all airport procedures—we checked in, handed over our luggage, passed passport control, and made it to the departure gates. Since I have limited vision, I showed our boarding passes to the gate staff to confirm we were waiting at the right gate.
The staff member checked our passports, stamped the boarding pass, and told us the flight was delayed by an hour. We waited at that gate, only to find out—after it opened—that it was the wrong gate. We had trusted the staff’s confirmation, assuming we were in the right place. But in the end, our flight took off without us.
We weren’t alone—17 passengers in total missed the flight due to the same error. All of us had stamped boarding passes and were misled by AJet personnel. When we explained the situation to AJet, we were told it was our fault and that we'd have to pay for new tickets—both outbound and return. To make matters worse, while the others had their luggage offloaded, our bags were sent to Dubai without us.
We’ve taken responsibility for trusting the gate staff, but AJet refuses to take accountability for their own employee’s mistake. I’m requesting a full review of the incident and compensation for the financial and emotional damage caused. This was not just a miscommunication—it was gross negligence. AJet must correct this and stop blaming passengers for failures caused by their own staff.
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
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