AJet Staff Sent Me to the Wrong Gate and I Missed My Dubai Flight Despite Check-In
On March 28, I had a confirmed AJet flight from Sabiha Gökçen to Dubai. My family and I completed all airport procedures—we checked in, handed over our luggage, passed passport control, and made it to the departure gates. Since I have limited vision, I showed our boarding passes to the gate staff to confirm we were waiting at the right gate.
The staff member checked our passports, stamped the boarding pass, and told us the flight was delayed by an hour. We waited at that gate, only to find out—after it opened—that it was the wrong gate. We had trusted the staff’s confirmation, assuming we were in the right place. But in the end, our flight took off without us.
We weren’t alone—17 passengers in total missed the flight due to the same error. All of us had stamped boarding passes and were misled by AJet personnel. When we explained the situation to AJet, we were told it was our fault and that we'd have to pay for new tickets—both outbound and return. To make matters worse, while the others had their luggage offloaded, our bags were sent to Dubai without us.
We’ve taken responsibility for trusting the gate staff, but AJet refuses to take accountability for their own employee’s mistake. I’m requesting a full review of the incident and compensation for the financial and emotional damage caused. This was not just a miscommunication—it was gross negligence. AJet must correct this and stop blaming passengers for failures caused by their own staff.
Despite writing many times, customer representative Elvan K. seems to be sending the same automatic response. Mr. Elvan, there is a question in the complaint, why is the question not being answered? The question is very simple, I am asking again. What is the duty of the staff who checks the boarding pass and stamps it, what do they do, what do they check? Look, we did not miss the plane, we showed our card to the staff there asking if this is our flight, and they checked it and stamped our boarding pass. The plane at the place we were waiting was delayed by 1 hour. The flight we missed was at 22:00, and our boarding pass was checked and stamped at 21:00 even though we were at the wrong gate. The question is very simple, why does the staff stamp the boarding pass even though we are at the wrong gate? What is that person's duty? If the stamp they put does not mean anything, why are they there?
