I made a three-day reservation in Milas through Airbnb and traveled all the way from Istanbul to Muğla, excited for my holiday. However, upon arriving at the house, it became evident that it did not meet my expectations. In fact, it was so disappointing that I couldn't bear to stay there any longer, leaving just two hours after checking in. Airbnb's policy stated that if I canceled on the day of check-in, I could receive a refund for the remaining days. Trusting in this policy, I left the house with hopes of recuperating some of my expenses. To my dismay, Airbnb later informed me that they would not be issuing any refunds. My holiday turned into a nightmare, and I not only had a terrible experience but also lost my hard-earned money. Despite contacting Airbnb's customer service and voicing all my concerns, I received no help, as they sided with the room owner. I have no intention of booking through Airbnb again, as they promised to protect my money but failed to honor their commitment. It's been two days of chasing my money, and I'm truly a regretful victim of Airbnb's disappointing service.
I booked two stays in Antalya via Airbnb for June 7–8, 2025 using reservation codes HM9PXKRAP5 and HMXFPKP22K, and I paid the full amount in advance. Unfortunately, my flight was canceled, so I couldn’t travel. I immediately informed Airbnb of the situation and requested a refund. However, I’ve been...
I booked a property on Airbnb and made two separate payments of ₺23,000, totaling ₺46,000. However, I canceled the reservation immediately after booking, expecting that the payment would be reversed instantly or within a very short time. To my shock, Airbnb notified me that it would take up to 15 b...
I am deeply disappointed with Airbnb’s handling of a recent booking. Despite having a strict cancellation policy, Airbnb canceled a three-month-old reservation without allowing me to present my side. A guest booked my villa during the winter, fully informed that the pool was closed. After staying fo...
On August 27, 2025, I canceled my Airbnb reservation in Kaş, Antalya (Reservation Code: HMPX98P2NY) on the same day I booked it, as the cancellation policy clearly stated I was entitled to a full refund. The total amount I paid was ₺3,859.06, and I am still waiting for the refund to be credited back...
Comments