I rented a villa through Airbnb, and despite being warned about the low pool temperature, the real issue unfolded upon arrival. The pool heating plug was completely pulled out and malfunctioning. When I raised my concern, the host's response was dismissive, suggesting I leave if I wasn't satisfied. I traveled with my partner and children, making the situation even more frustrating. To add to the chaos, the power went out four times the next day.
After checking out, I filled out an experience questionnaire on the app. The host, angered by my feedback, falsely claimed I caused damage to the house. He accused me of things I didn't do and demanded a fee of 11,000 ₺ for alleged house damage through the app. However, I certainly did not damage the house, and the claim of smoking inside is a blatant lie. I have a small child; why would I smoke indoors?
In response, I left a review expressing my dissatisfaction with the service and lodged a complaint through the app. Unbelievably, the host retaliated with a complaint of his own, slapping me with a fee for something I did not do. I refuse to pay for an unjust accusation.
On August 31, 2025, after my Airbnb stay in Istanbul, I was unfairly charged ₺18,000 for alleged damage to a hair dryer. The host claimed that a crack on the device was caused during my stay, but I never even used the hair dryer once, as I already own the exact same model with all the same functions...
I had an awful experience with an Airbnb rental that was completely misrepresented. The listing showed a comfortable and functional home, but the reality was far from it. I contacted the host a week in advance to confirm that everything was in order, and they assured me there were no issues. However...
I booked a four-person private villa through Airbnb for two weeks in March. Due to changes in our plans, we shortened the reservation to one week. The total amount was ₺56,000, of which we paid ₺39,000 upfront. Three weeks before our reservation date, I couldn't access my account. After creating a n...
I rented out my home through Airbnb, trusting their claim to protect hosts. However, I have faced significant issues after cigarette burns appeared on my couch during two separate stays. Despite providing evidence, Airbnb claims I used an old photo to report the second incident. The burns occurred ...
On February 15, 2025, I booked a three-bedroom home in İzmir Eşrefpaşa through my spouse’s Airbnb account, paying ₺4000 with my credit card for a one-night stay. When we went to check the property, the host informed us that there was no heating and that staying there would be extremely uncomfortabl...
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