On February 7, 2025, I made a reservation through Airbnb but canceled it immediately. Airbnb assured me that I would receive a full refund, yet as of February 22, 2025, I have not received my money back.
I contacted Airbnb customer support, and they blamed my bank, claiming there was an issue on their end. However, after speaking with my bank, I was informed that no refund request was ever made by Airbnb.
I am extremely frustrated with the lack of communication and accountability. I need Airbnb to resolve this immediately and process my full refund without further delays. Has anyone else experienced this issue? How can I escalate this further?
I booked a property on Airbnb on March 26, with a free cancellation policy valid until April 1. On March 29, I canceled the reservation well within the stated timeframe. The platform showed that my refund would be processed by April 3, but as of today, nothing has been credited to my account. I con...
Even though I canceled my reservation HMXRX4MYB9 on April 10, 2024, I still haven't received my refund. It was supposed to be done by April 25. The app indicates that a refund has been issued, but I have not seen any funds credited to my card. When I reached out to the bank, they assured me that the...
I booked a reservation through Airbnb on November 27, but I canceled it due to unforeseen circumstances. The cancellation policy offered a full refund, and the refund process was initiated on the same day. I was informed it would take up to 15 business days to complete. However, today is December 1...
On July 4, 2025, at 1:00 AM, I made a reservation through Airbnb. Just three hours later, at 4:00 AM the same night, I canceled the booking. Airbnb confirmed that the full amount would be refunded to my credit card and that the refund would be processed within 15 days depending on my bank’s policies...
My reservation was canceled on Airbnb because the host didn’t respond, yet the payment was still withdrawn from my account. As you can see on the receipt, the charge was made by Airbnb, not the host. Since then, I’ve been in contact with customer service for over 15 days, and the issue still hasn’t ...
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