On March 26, 2024, at 14:35, I ordered four flights from Istanbul Airport to Dubai, then to Bangkok, using reservation numbers 613326180 and 613339414. Our boarding gate was identified as D1. We waited outside the gate for more than an hour, only to realize at the last minute that the gate number and signs had changed without my knowledge. We recognized this with only 15 minutes remaining, but the gates had already closed, and we were unable to board. Despite interacting with three personnel before reaching Air Arabia's headquarters and filing reports at Çelebi and Merkür for my pals, no action was performed. We experienced damages of almost 90,000₺. They did not issue any new tickets or seat reservations. We were forced to return home after failing to find a solution to our problem. When I brought it up, they said there was nothing they could do. Air Arabia's office workers made deceptive responses, saying that our records were in the system. In addition, I suggest that the Istanbul Airport authorities intervene in such cases and apply penalties. I am demanding sanctions against the airline for these disruptions. I am awaiting a response or refund from Air Arabia officials.
My flight from Istanbul Airport to Dubai, then to Phuket, scheduled for March 19, 2024, at 14:30, was canceled without warning under reservation number 613160756. Instead, I was redirected to another airport at a different time, and I was not notified of the change. I spoke with three different peop...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
On Tuesday, February 13, 2024, I had a flight with Turkish Airlines from Istanbul Airport to Tunisia. I arrived at the airport 4 hours before the flight. I completed check-in and baggage drop-off, followed by passport control. I was at the designated gate 'B2' 50 minutes before the flight, where my ...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
On March 3, 2024, I was denied boarding on flight TK1331 at 08:30. Despite arriving at the airport 2 hours early and completing the check-in process 1.5 hours before departure, we were not allowed to board because the gate was closed, causing us significant distress. My 60-year-old mother, who has d...
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