On June 13th, I made reservation number 1620327171 for a hotel in Istanbul, and the payment was successfully processed. However, when I arrived at the hotel, they turned me away, stating they do not work with Agoda! This is an outrageous scam.
Agoda's application is completely useless in Türkiye because it has no call center, and their "customer support" is nothing but a frustrating algorithmic system designed to string you along. I couldn't reach anyone by phone, found no solution, and my money has not been refunded. This app is clearly operating with a fundamentally flawed and deceptive algorithm.
Agoda, you need to rectify this immediately! Return the money you stole for this fraudulent reservation. Stop using a broken system that victimizes customers and provide legitimate customer support now!
I made a reservation in Istanbul through Agoda on June 13 with the booking number 1620327171, and the payment was successfully taken. However, when I arrived at the hotel, they told me they don’t work with this company and turned me away. I had to find another place to stay at the last minute, which...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
I made a reservation through Agoda with booking number 1609157246. When I arrived at the hotel, they told me they were fully booked and couldn’t accommodate us. I was left without a room, despite having a confirmed and paid reservation. I immediately tried to contact Agoda customer service, but it’...
I made two accommodation reservations on the Agoda website. One of them was for a recent date so I did not have the opportunity to cancel or change the date. However, I applied for a free cancellation with a date change 3 days ago for the other reservation, which was for accommodation number 1612918...
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