Agoda Refund Still Waiting After 30 Days
I booked a vacation through the Agoda website but had to cancel it. I was supposed to receive a ₺1952 refund, but it hasn't been processed even after more than 30 days. I haven't received any updates. I contacted my bank, and they said they haven't received the refund and advised me to contact Agoda. However, there is no customer service number available, and I can't reach anyone. I'm waiting for a response.
We apologize for the inconvenience. We regret to inform you that we currently do not offer customer service in Turkish. We are using translation support to understand your message and can continue to provide you with support in English. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email.
"Why hasn't my refund been processed yet? Is your solution to delay it?"
For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and let us know how we can assist you by replying to our email. Thank you for your understanding, and we look forward to your response.
Still no response, just stalling.
Thank you for your message. Please allow us to reply in English. We have checked the email records associated with your email address, but it appears that we have not received any emails from you. Please reply to the email we sent on July 16 so that we can assist you with the refund process. If you have any further inquiries, please let us know. Thank you. ^Luna
The refund has still not been made despite months having passed.
Hi, we are sorry that you still have not received your refund. We checked and noticed that you have not yet replied to our verification email. Please check your inbox or spam folder and reply to our email so we can assist you further with your refund issue. ^AA
