Agoda Charged My Card Without Completing Reservation and Refuses Refund
I was browsing for a hotel on Agoda to stay in Fethiye and selected Nefis Hotel on August 18th. During the booking process, I realized the family room was located in the attic, so I exited without completing the reservation. However, the Agoda app still processed the booking and charged my registered credit card, even though I never confirmed the reservation. To make matters worse, the system now shows that I canceled the reservation for the dates August 26-30, even though I never made or canceled the booking. Agoda is refusing to refund the charge, citing that the cancellation came from my side. I'm unable to reach anyone to resolve this. I need urgent assistance and a refund for a booking I never made.
No conclusion has been reached. I'm waiting for an answer, please.
Certainly! Here is the translation of the text from Turkish to English: "We're sorry to hear that your issue has not been solved. Upon checking, we found that our team responded to your email on September 15. For security reasons, please maintain the communication via the registered channels. Please check and reply to our emails should you need any further assistance. Thank you. ^Lan"
