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Agoda Booking Issue! Incorrect Charge Needs Correction & Refund!

Muhammed
Muhammed
Agoda
February 27, 2024 10:14 AM272

I booked a hotel room for two people through Agoda. Upon reaching the payment screen, I saw that the discounted price I was supposed to pay was ₺3,581.65. However, after being redirected to 3D Secure by Agoda, I realized that ₺3,720.43 was debited from my account. I need this matter taken care of promptly. I contacted customer service, but I continue to get a notification saying that the Turkish customer service is currently unavailable. I require a solution to my issue.

Agoda
February 27, 2024 10:28 AM (13 minutes after complaint)

First of all, we apologize for any inconvenience caused. Please note that we have sent an email to your registered email address for further verification. Please check your email and respond to our message. Thank you. ^Adam

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