I booked two rooms for a one-night stay in Tbilisi through Agoda, paying ₺5042 with my credit card. However, I received a receipt showing only one room was paid for, with an amount of ₺2773.20. This discrepancy is frustrating, and I am unable to get in touch with a proper representative to resolve the issue.
Agoda's customer service relies heavily on automated systems, which makes it impossible to explain or address my complaint. There is no clear way to resolve this double-charge or obtain a refund for the second room that was never acknowledged in the receipt.
I demand immediate action to correct this overcharge and provide a full refund for the extra payment. I need Agoda to step up and offer proper customer support to resolve this.
I made a reservation on Agoda where the listed nightly price was ₺2,192, but I was charged ₺2,813—30% more than the advertised rate. Despite this clear overcharge, there’s no accessible customer service to address the issue. The app lacks a proper section to file complaints, offering only pre-select...
I recently booked a reservation through Agoda.com for ₺7,060, but when I checked my credit card statement, I saw that ₺7,295 was charged instead. This unauthorized overcharge is unacceptable and left me deeply disappointed. Adding to my frustration, I couldn’t find a way to reach customer support f...
I made a reservation through Agoda, and the payment was charged twice to my card. Despite multiple attempts, I can't find a way to contact a real person for assistance. Every time I try to reach support, I’m directed to automated responses, and I can’t locate any email or phone number for direct hel...
My credit card was charged twice for my Agoda reservation on October 2, 2024, under reservation number 62o74o583. Even though I asked for assistance, ...
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