Last year, I purchased an Adobe Photoshop monthly subscription for a school project. Once my assignment was completed, I canceled the subscription—or so I thought. Despite confirming the cancellation, Adobe has continued to charge me ₺350 every month for a service I haven’t used in a long time.
What makes this even more frustrating is the complete lack of accessible customer support. I’ve tried to reach someone to resolve this issue, but there’s no clear point of contact, no local assistance, and the help center keeps sending me in circles.
I’ve now paid for months of a product I don’t use, and it feels like I’m being ignored and robbed. At this point, I’m requesting not just a cancellation confirmation but also a full refund for the months I was wrongly charged.
Adobe needs to fix its billing system, ensure canceled subscriptions are truly terminated, and offer real-time support for situations like this. This experience has seriously affected my trust in the brand. I expect a prompt resolution and reimbursement immediately.
On September 3, 2025, I started a Photoshop subscription directly through Adobe’s official website, paying ₺549 for the first month via credit card. During this time, I only used the trial version of the application and never used the paid plan after it began. Today (October 9, 2025), I tried to ca...
I had an Adobe subscription plan that I used until February, paying around ₺60 per month. Suddenly, the plan price increased to nearly ₺300, so I canceled my subscription. However, today I received a “payment failed” notification and realized that a new subscription had been started automatically — ...
I just got rid of my Adobe Photoshop membership, but my credit card was still charged 130 Turkish Lira. After 15 minutes, they charged me another 130 lira, and when I tried to cancel the subscription, they said I would have to pay 730 lira for canceling it too soon. They also won't let me take my cr...
I started an Adobe trial and entered my card details as required. However, I never received any notification that the trial had ended, and nearly ₺500 was charged to my account without my consent. As a student, this unexpected expense is a significant burden. To make matters worse, I attempted to c...
I initially signed up for an Adobe Creative Cloud student plan at ₺127.20. However, without any prior email or message notification, the cost unexpectedly increased to ₺837.60. This sudden hike was shocking, especially as I had chosen the "annual plan, monthly payment" option when subscribing, with ...
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