Adobe charged me twice for my subscription, how can I get a refund or stop double billing?

3 Display

Xolvie Resolution Specialist October 15, 2025 2:09 pm

First, sign in to your Adobe account and go to Plans > Manage plan > Quit your plan and do what it says to do to stop making payments in the future.

Then, open a support ticket with Adobe's pricing team and make it clear that you were charged twice. Ask for a refund for the second transaction.

Use Adobe's Charge Finder tool to find charges and write down transaction IDs before you call them.

If Adobe doesn't agree, talk to support through chat. If that doesn't help, consider filing a complaint on Xolvie to raise awareness about the issue and get support.

Vote

Related Complaints

Adobe Charged Me $14 After Trial, Then Suspended My Account

Rüveyda

After using the free trial versions of Adobe Photoshop and Premiere Pro, my trial ended and $14 USD was charged to my credit card, starting my subscription. However, despite making the payment, as of yesterday, when I try to open either application, I receive the message: “Your account has been susp...

Adobe Photoshop Trial Charged Me $13 — Refund Still Not Returned

Furkan

On November 7, I signed up for the 7-day trial of Adobe Photoshop using my Enpara debit card. Even though it was supposed to be a trial, $13 USD was withdrawn from my account and this amount has not been refunded. I previously signed up for a trial of Adobe InDesign in the same way, and the charge w...

How to Contact Adobe for Refund After Duplicate Payment

İbrahim

In my Adobe subscription, I was charged twice on October 9 and 10. The first payment was for ₺478.80, and the second was for ₺597.60. Both charges wer...

Adobe Acrobat Double Payment Issue During Subscription Cancellation

Merve

On September 22, 2025, I attempted to cancel my one-year Adobe Acrobat mobile subscription due to the high renewal cost. During the cancellation process, I was charged an early termination fee of over ₺400. However, the next day, the same amount was charged again from my account. Since I have alrea...

Adobe Charged Me Twice for Student Plan and Full Package - I Want a Refund

Doğanay

Dear Sir/Madam, Despite having an Adobe student account, I am being charged for two different subscriptions each month. I am currently subscribed to the Student and Teacher plan, which costs ₺382 per month, but an additional charge of ₺1,378 for the full package subscription is also being deducted f...

Adobe Scammed Me For My Subscription

Berke

Adobe is a scam. Here is why: My account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request. Adobe says that my account was canceled d...

Error on Adobe Account, Payment Processed but No Account Confirmation

Mustafa

I recently purchased a student plan from the Adobe website, registering with my EDU extension email. However, I ran into a snag when I didn't receive a confirmation code via email. I logged out, and when I tried to log back in, I received an error message saying, "There is no such account." Surprisi...