Error on Adobe Account, Payment Processed but No Account Confirmation

I recently purchased a student plan from the Adobe website, registering with my EDU extension email. However, I ran into a snag when I didn't receive a confirmation code via email. I logged out, and when I tried to log back in, I received an error message saying, "There is no such account." Surprisingly, I had already paid for the plan, and now I'm required to open a new account. This is a very frustrating situation because I expected a simple registration process for the Adobe student plan. I now have two accounts and no access to the services I paid for. I urgently request a refund for the initial payment because it appears that I will be unable to use that account. Adobe's customer service must address these issues as soon as possible in order to provide a better user experience for its customers.