Adobe Charged Me $14 After Trial, Then Suspended My Account

Rüveyda
Adobe
16

After using the free trial versions of Adobe Photoshop and Premiere Pro, my trial ended and $14 USD was charged to my credit card, starting my subscription. However, despite making the payment, as of yesterday, when I try to open either application, I receive the message: “Your account has been suspended.” I have not received any notification or email regarding my account. I tried contacting customer service, but I could only access English support and my issue was not resolved.

My registered email address is r*******@gmail.com. I have my payment and order details available. I request that this issue be resolved as soon as possible, that my account be reactivated, and that the time I was unable to use the apps be compensated.

I would also like to note that the issue occurs on my Windows computer and with both applications in the same way.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Adobe charged me twice for my subscription, how can I get a refund or stop double billing?

10 Complaint

Adobe demands reactivation randomly, how can I stop Adobe from asking license checks so often?

1 Complaint

Similar Complaints

Adobe Charged Before Free Trial Ended – How to Get Refund

Zehra
Adobe
23

On October 5, 2025, I started a free trial of Adobe Premiere Pro. However, before my trial period had even ended, an amo...

Adobe Unauthorized Charges and Unresolved Subscription

Barış
Adobe
41

I first downloaded Adobe Premiere Pro as a free trial version. However, without my knowledge or permission, it automatic...

How to Cancel Adobe Stock Trial Without Paying Early Termination Fee

Ahmet
Adobe
40

I started a free trial of the Adobe Stock annual plan (10 images per month) on September 14, 2025. Although my trial per...

Adobe Charged After Free Trial – How to Cancel Without Penalty

Özkan
Adobe
31

I started the Adobe Creative Cloud trial as a student, intending to use it only once and for a short time. I believed I ...

Adobe Photoshop Trial Charged Me $13 — Refund Still Not Returned

Furkan
Adobe
17

On November 7, I signed up for the 7-day trial of Adobe Photoshop using my Enpara debit card. Even though it was suppose...