I started a 7-day free trial for Adobe Stock and canceled my subscription before the trial period ended. After canceling, I received an email clearly stating that my subscription would end on February 17, and based on that information, I assumed I would not be charged.
However, despite this, I noticed that my Garanti BBVA credit card was charged twice—once on February 23 and again in March—for 717 TRY each (approximately $22 per charge, totaling $44). When I tried to cancel the subscription again, I was presented with a cancellation fee of around 3,500 TRY (approximately $109). Even though I canceled within the free trial period and received confirmation that my membership would end on February 17, being charged and then asked to pay a high cancellation fee has caused serious inconvenience.
I attempted to explain the issue through the live chat digital assistant, but the system failed to understand the problem and did not provide any solution. I am requesting a full refund of all charges made to my card and that my subscription be canceled without any cancellation fee.
I started a 7-day free trial for Adobe Stock and canceled my subscription before the trial period ended. After canceling, I received an email clearly stating that my subscription would end on February 17, and based on this information, I believed that no charges would be applied. However, despite t...
I started the Adobe Creative Cloud trial as a student, intending to use it only once and for a short time. I believed I had canceled my subscription at the end of the trial period, but a few days ago I noticed a ₺717.60 charge on my credit card statement. When I tried to cancel my membership, I was...
I started a free trial of the Adobe Stock annual plan (10 images per month) on September 14, 2025. Although my trial period has not yet expired — I still have about 20 days remaining — when I attempt to cancel, the Adobe website asks for a ₺2,100 cancellation fee. So far, no payment has been made, ...
I previously purchased a one-year Adobe Creative Cloud subscription of my own choice. Before completing the full year, I canceled the subscription and also paid a cancellation fee. I was certain that all my subscriptions had been terminated. Despite this, I noticed that for the past two months, I ha...
In January, I signed up for a one-week free trial of Adobe Premiere Pro for a school assignment. Before the trial period ended, I canceled the subscription and closed my account. Despite this, when the billing date arrived, $18 was charged to my Yapı Kredi bank card. At that time, I couldn’t find an...
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