Adobe Stock Charged Me After Free Trial Cancellation – Refund Requested

I started a 7-day free trial for Adobe Stock and canceled my subscription before the trial period ended. After canceling, I received an email clearly stating that my subscription would end on February 17, and based on this information, I believed that no charges would be applied.

However, despite this, I noticed that $22 was charged twice from my Garanti BBVA credit card—once on February 23 and again in March.

When I tried to cancel the subscription again, I was presented with a cancellation fee of approximately $109 . Even though I canceled the free trial on time and received confirmation that my membership would end on February 17, being charged and then asked to pay a high cancellation fee has caused serious inconvenience and frustration.

I attempted to explain the issue through live chat with the digital assistant, but the system failed to understand the problem and did not provide any solution.

I request a full refund of all charges taken from my card and that my subscription be canceled without any cancellation fee.