On August 13, 2024, I purchased a monthly plan through the Adobe app with the order number AE03865300014ETR. I only used the first month and then immediately canceled my subscription. However, despite this, I continued to be billed in the following months without my knowledge. I noticed this in November, and I am absolutely certain that I canceled the plan.
I used my credit card as the payment method. Right now, my account shows charges for August, September, and October. When I contacted Adobe customer support, they sent me a link and told me that the cancellation could only be processed after I paid approximately $83 USD. I am also constantly receiving error messages regarding the payment method.
I do not want to be billed for a subscription that I used only for the first month and then canceled. I request a refund for all unjustly charged amounts and the complete cancellation of my subscription. I kindly ask that my issue be resolved as soon as possible.
I started a free trial of the Adobe Stock annual plan (10 images per month) on September 14, 2025. Although my trial period has not yet expired — I still have about 20 days remaining — when I attempt to cancel, the Adobe website asks for a ₺2,100 cancellation fee. So far, no payment has been made, ...
On September 3, 2025, I started a Photoshop subscription directly through Adobe’s official website, paying ₺549 for the first month via credit card. During this time, I only used the trial version of the application and never used the paid plan after it began. Today (October 9, 2025), I tried to ca...
I originally subscribed to Adobe's annual plan on May 23, 2024, thinking I could manage it on my terms. However, on May 22, 2025, my subscription was automatically renewed without my permission, and I received no notification about any price increase or upcoming charges. When I attempted to cancel ...
On March 4, 2025, Adobe charged 10,051 ₺ to my credit card without my knowledge or consent. I did not renew the product this year, and I do not have an active contract. I submitted a cancellation request on the same day to both my bank and Adobe. Despite this, I have not received any notification, m...
I had an Adobe subscription plan that I used until February, paying around ₺60 per month. Suddenly, the plan price increased to nearly ₺300, so I canceled my subscription. However, today I received a “payment failed” notification and realized that a new subscription had been started automatically — ...
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