On 28.04.2025, I purchased a pair of Adidas turf football shoes from E**** B**** Spor at Samsun Piazza, with invoice number 1992577. I paid ₺2609 and was clearly told the product came with a 12-month warranty. I used the shoes strictly on turf fields and only for their intended purpose — no misuse, no abuse, just careful, appropriate use.
Shockingly, within only 60 days, the shoes started coming apart at the sides. I returned to the store to report the issue, and they forwarded the shoes to Adidas for inspection. But the result I received was unacceptable: my return and exchange request was rejected on the grounds of “user error.”
Let me be clear — I followed every guideline and only used the shoes on turf as designed. There’s absolutely no justification for blaming me for a clear product failure within such a short time. The shoes are still under warranty, and I find it completely unfair that Adidas refuses to stand behind their product.
I demand a proper resolution. Either refund my money or replace the shoes. Adidas, your customers deserve reliability, not excuses. Don’t hide behind generic “user error” responses — fix this.
On June 12, 2025, I bought a pair of Adidas Predator turf shoes from Canerkek Spor Giyim at Konya Kulesite, paying ₺6999.5. I trusted the product partly because the store staff praised its performance. Shockingly, during the very first match I played — on June 17 — the left shoe’s front sole tore ap...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
On 04.04.2025, I bought a pair of Adidas Outdoor Terrex AX4 sneakers from the Boyner store inside Adana Optimum Shopping Mall. I paid ₺6000 for these shoes, trusting the Adidas brand and the store’s claim of a 2-year warranty. I used them with extreme care — never for sports, never in water, and I d...
I paid ₺11,750 for a pair of Adidas Copa Pure Elite cleats expecting premium quality. Shockingly, after just two uses, the shoes literally fell apart. We’re not talking about minor wear—these cleats came apart like they were stitched with threadbare string. They were only worn on a standard grass f...
On June 23, 2025, I purchased a pair of Adidas Runfalcon 5 CBLACK/FTWWHT/CBLACK shoes for around ₺4000. After wearing them for less than three months, I experienced a serious issue where the plastic part around the lace holes began cutting through the fabric. I used the shoes every other day for wal...
Comments