Adidas Rejected My Cloudfoam Comfy Defect Claim Unfairly

Dear Adidas Team, On April 9, 2025, I purchased two pairs of Adidas Cloudfoam Comfy shoes from Ayakkabı Dünyası (Ankara Acity branch) — one for myself (white color) and one for my brother (black color). On June 22, 2025, I noticed that the right shoe of my white pair showed significant damage: tearing on the inner lining, deformation, and disintegration of the padding. The left shoe, however, remains completely intact. That same day, I returned the product to the store, and it was sent to Adidas for inspection. Today, June 26, 2025, I was informed that my claim had been rejected, stating that the damage was not a manufacturing defect but due to external impact or misuse. This response is both disappointing and unacceptable. Let me clarify: These shoes were used only 15–20 times, strictly on weekends, and only on a walking path — no heavy or abnormal use. If the issue were due to misuse, both shoes would likely show similar wear. How can damage appear only on the right shoe while the left one remains flawless under identical conditions? Did I somehow treat one foot entirely differently from the other? More importantly, the second pair — same model, only in black — used by my brother under the same conditions, shows no defects whatsoever. I didn’t expect this kind of response from a global brand like Adidas. What frustrates me most is not just the defective product, but the lack of responsibility shown. Even unauthorized sellers often take better care of their customers than this. I trusted Adidas not just for quality but for its after-sales service and customer support. This incident has led to a serious loss of confidence in your brand. I expected a replacement or at least a fair evaluation, not a quick rejection. I am sharing this not as a threat, but as honest feedback. Adidas has not only lost me as a customer, but also the trust of the people around me who rely on my recommendations. I will no longer prefer Adidas, not out of spite, but as a natural result of this experience. I kindly request that this matter be re-evaluated seriously. If customer satisfaction still matters to Adidas, this is an opportunity to show it. Sincerely,