I had a really bad time renting a trailer with U-Haul, and I can't suggest it to anyone. Since it was my first time using a trailer, I made sure to tell the U-Haul employee, counting on them to make sure everything was secured right. Sadly, that wasn't how it turned out. Right when I began driving, ...
Based on my reservation, I just booked a moving truck from U-Haul hoping to pay the confirmed amount of $150. I was surprised to find my credit card charged $450—three times the original quotation after returning the truck on time with a full tank. Uncertain, I called U-Haul's customer support right...
Thinking I was all set for moving day, I three booked a caravan with U-Haul weeks ago. I received an email the night before my planned pick-up stating my pick-up location had been shifted to one almost an hour's distance from my house. Angry, I phoned U-Haul customer support to correct the reservati...
Customer support with U-Haul has been absolutely appalling. Online, I reserved a moving truck, carefully choosing the nearest site to cut my travel—should have been just a 12-mile round trip. Arriving, the staff member casually told me they claimed nothing was available and they couldn't rent me the...