I placed an order through the Adidas app, but the experience turned into a frustrating mess. During checkout, the app gave an error message saying the first payment didn’t go through, so I tried again with a different card. That time, the payment was successful, and the order was confirmed.
However, when I checked my bank accounts, I saw that both cards were charged, and two separate orders were created. I immediately canceled the second order, but even though it’s been a while, the refund has still not been processed. I used a debit card, so this delay directly affects my balance, and I can’t afford to wait indefinitely.
To make matters worse, I’ve tried contacting Adidas customer service, but no one is responding—neither by phone nor email. For such a large and well-known brand, this level of customer care is unacceptable.
I ordered a product from Adidas.com. Two minutes later, I canceled the transaction and purchased another product. While the payment for the canceled item should have been refunded to my card within 3 business days, no refund was processed. I've called customer service multiple times, receiving the s...
Dear Adidas, I have two return orders—ATR03946443 and ATR03950946. Both shipments have been successfully delivered back to you, yet there’s still no sign of a refund or any update on the return process. What exactly are you waiting for? For a brand of your size and reputation, this kind of delay is...
The refund process for my two separate orders on the Adidas website, placed on 31.07.23, took an unexpectedly long time. The first order was refunded on 31.08.23, 16 days later, but with one item missing. The second order's refund came on 26.09.23, exactly 43 days later, and it was missing two items...
I purchased shoes from Adidas through a promotional campaign on the app. Despite it being 26 days since the order, my shoes have yet to ship. I've contacted customer support multiple times, but the only response I receive is a promise of imminent shipment without any concrete updates. This lack of t...
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