On October 15, 2022, I purchased Adidas Terrex AX4 GTX sports shoes from Boyner Store in Cevahir Mall. As it was off-season, I didn't use them immediately. However, starting from early December 2022, I started wearing them for daily walks, and within 3-4 months, the inner lining and heels of the shoes started tearing apart. The constant friction with socks caused the damage, forcing me to buy socks frequently. Two years ago, I bought a summer walking shoe from Özdilek Mall, which also ended up in a similar disastrous state within 2 months. When I tried to exchange or return it, they blamed it on user error (though records will show otherwise). With this Goratex shoe, I hoped for better quality, but unfortunately, the same problem occurred. On June 1, 2023, I attempted to return the shoes at Boyner Store in Cevahir Mall. The exterior of the shoes was intact, but the interior was in shambles. Yet, they refused to accept the return. I wonder, Adidas, will you not stand behind your product at all? What happened to your quality control and engineering? How can the exterior be durable while the interior tears apart, and then you call it user error? Last year, I paid 2,400 TL for these shoes, which was a considerable amount. Now, it would probably cost around 6,000 TL. It's truly disheartening. In today's marketing world, where CRM is emphasized, why such indifference? But it doesn't matter. I have a message for those considering Adidas sports shoes. Why choose your brand when one can buy a lower-quality shoe at one-third of the price? This will be an excellent case study for me as I pursue my Marketing Master's thesis at Marmara University. My thesis will focus on "The Impact of Customer Satisfaction on Repurchase Intention," and I'll be using this case study in my surveys and fieldwork. Everyone will learn about your lack of concern. I won't stop here; I'll also share this with my professors. Surely, there must be some connection between our marketing department's academicians and your brand from a marketing perspective. Everyone will hear about this lack of quality. I won't be using your brand ever again. I lost 2,400 TL, but I hope your losses will be even greater.
On 04.04.2025, I bought a pair of Adidas Outdoor Terrex AX4 sneakers from the Boyner store inside Adana Optimum Shopping Mall. I paid ₺6000 for these shoes, trusting the Adidas brand and the store’s claim of a 2-year warranty. I used them with extreme care — never for sports, never in water, and I d...
I purchased a pair of athletic shoes from the Adidas store at Yenisahra Optimum Mall on December 6, 2023. After wearing them only 3-4 times, the shoes caused a painful sore on the right side of my foot, just below the ankle bone. I won't even mention the heel part. I have never felt comfortable wear...
On October 3, 2023, the Adidas shoes we bought from Boyner tore open after only the third wear. I can't fathom how a pair of outdoor shoes, for which we paid ₺3250, could rip apart on the third use. Despite reaching out to Adidas, my complaint was rejected. If a product I paid so much for tears apar...
I bought a pair of Adidas Terrex Tracerocker shoes from Boyner four months ago in 2024, and since then, they’ve shown immediate tearing and wear despite careful use. I’ve never even put them in the washing machine. When I reported this, I was told to visit Boyner, but the nearest store is in Ankara,...
On September 7, 2025, the smart laces on the Adidas Terrex Skychaser GTX w (38, black) outdoor shoes I purchased from the Boyner Serdivan Shopping Mall store peeled and broke after just three weeks of use. I was disappointed to experience this problem despite using the product for a short time and w...
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