5
Rupam is very satisfied with the result
Resolved

I Face 1win KYC Rejection Over PAN Card Issue and Blocked Withdrawals

Rupam
December 11, 10:55 pm
21
Rupam's Thank You Message
“Thanks”

I recently completed my KYC verification on 1win using my PAN card. The PAN card I uploaded has a very thin line on it, but it is an officially valid document and has always been accepted for government verifications. After the verification process, my profile was shown as OK, but I then received a message saying that my documents are “broken”. Due to this, my withdrawals have been stopped, even though my PAN card is valid and readable. I have already emailed 1win support about this issue but have not received any response so far. I request that you review my PAN card again, accept it as a valid document, and either approve my KYC or allow me to re-submit my KYC documents, so that my account can be fully verified and my withdrawals can be resumed without further delay.

i-face-1win-kyc-rejection-over-pan-card-issue-and-blocked-withdrawals-1.jpg
December 12, 1:41 pm (14 hours after complaint)
Rupam
December 13, 12:38 pm

Thanks

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