1win Has Delayed My Withdrawal for 9 Days Despite Sending All Required Documents

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Numan
April 25, 2025 3:19 pm
60

It’s been 9 days since I requested a withdrawal from 1win, and I’m still waiting for my money. When the funds didn’t arrive, I contacted customer service and was told there was a system issue and I should wait 48 hours. I waited, but nothing happened.

After following up again, I was asked to provide a PDF bank statement, which I obtained from my bank and submitted immediately. I was then told the verification process could take 1 to 7 days. Well, it’s been 9 days now, and all I keep hearing is the same thing: “Please wait.” No resolution, no clear timeline, and absolutely no accountability.

1win, this delay is unacceptable. I’ve followed all your instructions and submitted every document you asked for. Now I demand that you process my withdrawal immediately and stop stalling legitimate payments. This situation is creating unnecessary stress, and I expect it to be resolved without further delay. Treat your users with the urgency and respect they deserve.

July 28, 2025 3:56 pm (3 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will review the situation and definitely assist in resolving the problem. Sincerely, the 1win team.

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