1win Support Only Says ‘Wait’ With No Explanation for Delayed Payment

Adnan · 2025-12-01T22:52:32+03:00

On November 30, 2025, at 15:53, I submitted a withdrawal request of $696 from my 1win gaming account. Although the transaction appears as “successfully completed” in the payment section of the site, the money has not been deposited into my Yapı Kredi bank account. I completed the transaction through the website. After noticing the issue, I contacted a support agent via live chat, but the only response I received was “you must wait,” with no clear timeframe or explanation. While the platform processes deposits instantly, I find it unacceptable that my withdrawal is delayed this long and that a payment that never reached my bank account is still marked as successful in the system. I request that my $696 withdrawal be transferred to my Yapı Kredi account immediately, without further delays or excuses.

Adnan

On 06.12.2025, the support team asked me for a screen recording video and bank account transactions, and I sent them all without missing anything. But they still haven't solved the problem. Today is the 9th day. They keep stalling me by saying 'the process is at the final stage, sir.' They keep coming up with excuses not to transfer my money to my account. First, they asked for a video and I sent it. They told me the video quality was low and asked for it again. I sent both a video and a screen recording. And they are still stalling me, constantly making excuses and telling me it will be completed shortly and to wait.

1win

Hello! Your request is still under review by the experts and is being processed in an expedited manner. As the checks are completed, the status will be updated and the result will appear in the system. The process is ongoing — you will be informed once the review is completed.

Adnan

I have sent all the evidence that the money has not been transferred to my account, including bank account statements, videos, and even screen recordings, so what is still being investigated? While I have provided this proof, what are you still examining and making me wait like this? Logically, you should say 'Yes, the money has not been transferred to the customer's account, let's send it' and my money should be deposited into my account. But I am still being made to wait with these excuses. I am being stalled.

Adnan

It's been exactly 12 days and they still haven't solved the problem. They keep making excuses and telling me I need to wait, coming up with all sorts of reasons not to give me my money, like it's a provider-related error or an issue with the banks. The customer representative always says 'as soon as possible' or 'the process is in the final stage,' but for some reason, that 'soon' never comes and the process in the final stage never ends.

1win

Hello! The experts need additional time to complete the review, so your application is being processed under strict supervision. We will inform you as soon as there is an update regarding the situation.

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