1win Support Only Says ‘Wait’ With No Explanation for Delayed Payment

On 06.12.2025, the support team asked me for a screen recording video and bank account transactions, and I sent them all without missing anything. But they still haven't solved the problem. Today is the 9th day. They keep stalling me by saying 'the process is at the final stage, sir.' They keep coming up with excuses not to transfer my money to my account. First, they asked for a video and I sent it. They told me the video quality was low and asked for it again. I sent both a video and a screen recording. And they are still stalling me, constantly making excuses and telling me it will be completed shortly and to wait.

I have sent all the evidence that the money has not been transferred to my account, including bank account statements, videos, and even screen recordings, so what is still being investigated? While I have provided this proof, what are you still examining and making me wait like this? Logically, you should say 'Yes, the money has not been transferred to the customer's account, let's send it' and my money should be deposited into my account. But I am still being made to wait with these excuses. I am being stalled.

It's been exactly 12 days and they still haven't solved the problem. They keep making excuses and telling me I need to wait, coming up with all sorts of reasons not to give me my money, like it's a provider-related error or an issue with the banks. The customer representative always says 'as soon as possible' or 'the process is in the final stage,' but for some reason, that 'soon' never comes and the process in the final stage never ends.

They still haven't deposited my money from the transaction on 30.11.2025. In my last conversation with a customer representative on December 18, they told me the transaction was completed, but the money never reached my account. They gave me the provider’s email address: [email protected], and asked me to send a video showing my account statement and transaction history to that address. I sent everything to the email they specified. They said the transaction is now completed on our side and that I should contact the provider to resolve the issue with them. Officially, to cover themselves and shut me out, I attached the requested video of my account movements and the documented statement to the given email. Three days have passed, and nobody from [email protected] has responded; they didn’t answer my emails. 1win has officially taken my money.

How are you conducting an investigation by the system? How is it being successfully communicated? The money that hasn't arrived in my account, dated 23.12.2025, I sent a video to customer service today. I have no money in my account. How do you call this successful? You are basically trying to take money from me.

Today, 02/01/2026, my money still hasn't been transferred to my account—it's been a full 33 days, and they keep making all kinds of excuses. They are literally doing everything they can to avoid paying me. They asked for a video; I sent it, I sent my account transactions. That wasn't enough, so I also sent a video of all my bank account movements, and they still haven't transferred my money to my account. They say we have to wait. They keep saying it's not our problem but the provider's fault; in the payment system, the provider doesn't choose the customer, the site does, and that's their mistake, but they won't accept it.

Definitely do not invest or play on the 1win betting site; like me, your money will disappear. It's been 32 days and my money is still missing, and no one is taking responsibility.