On July 21, 2025, I submitted a withdrawal request of ₺1,000 from the 1win Casino section to my bank account via wire transfer. Even though 25 days have passed, the payment has still not been made.
This is not the first time I have faced such a problem with 1win. Previously, I had a similar issue where my withdrawal was delayed for 15 days before it was finally processed. This time, however, the situation is even worse. Each time I contact customer service, I only get the same repetitive response: “Please wait, your request is pending.” No proper explanation or timeline is ever provided.
What frustrates me most is that the ₺1,000 was already deducted from my 1win account balance, but nothing has been credited to my bank account. There was also no information given about any commission, deductions, or technical issues. My user ID ends with 325330.
I am extremely disappointed with this lack of transparency and accountability. I request that my ₺1,000 winnings be deposited into my bank account immediately and that 1win ensures such delays do not happen again.
I demand urgent resolution of this withdrawal issue.
On October 25, 2025, at 18:30, I requested a withdrawal of ₺5,000 from my 1win account to my bank account. However, even after a week, the money has not been credited. The status of my withdrawal remains “in process,” with no error messages or updates. During this time, I contacted customer support ...
On August 26, 2025, I submitted a ₺7,000 withdrawal request on 1win using the bank transfer method. Despite the time that has passed, my money has still not reached my bank account, and the transaction status continues to show as “in progress.” During this period, I contacted 1win customer service ...
On September 30, 2025, at 12:38 a.m., I deposited ₺7,500 into my 1win account and then submitted a withdrawal request for ₺60,100. However, my withdrawal request still shows as “processing.” The amount was already deducted from my balance, but no payment has been made to me. When I contacted 1win c...
On August 21, 2025, at 11:49 AM, I submitted a withdrawal request of ₺8,000 from my 1win account via bank transfer. However, this amount never reached my bank account. I contacted customer service multiple times, even providing a PDF statement of my account activity to clearly show that no funds wer...
