1win Multiple Account Problem
I have an account with 1win registered in India, and I use the platform in English. Today I tried to complete my account verification by uploading my Aadhaar card, but my document was rejected, and the verification has been pending for about four hours. When I contacted 1win customer support to ask why my document was rejected, they informed me that I supposedly have multiple accounts. This is not correct, as I only have one 1win account, and I believe a mistake has been made in their system or in the review of my documents. I request that my case be rechecked carefully, that the incorrect multiple-account claim be removed, and that my account be verified so I can continue using the platform normally. I expect 1win to review my Aadhaar document again and resolve this verification issue as soon as possible.
Hello! We understand your concern regarding the verification process. To review the situation accurately and clarify the reason for the document status, please provide a screenshot of the displayed error along with a brief description of the issue. This information can be submitted here or through the chat so the case can be checked in detail according to standard procedures. Once the necessary details are available, the verification status can be reviewed accordingly.
During account verification, I sent the wrong documents, and the system interpreted this as multiple accounts. I want you to review my account verification process again so that I can provide the correct documents and easily access my funds.
Hello! To help us review your situation properly, please clarify at which exact step of the verification process this notification appears and what actions you take right before the error shows up. For example, let us know whether it happens when uploading documents, withdrawing funds, or submitting the verification request. This information will allow our specialists to better understand the issue and guide you on how to resubmit the correct documents and complete verification successfully.
This error occurred during the submission of my Aadhaar card number in identity verification. I submitted the wrong Aadhaar number, and the system informed me that I have multiple accounts. I request that you allow me to submit the correct Aadhaar details so that I can verify my identity and easily access my funds
