I have been using my 1win account with ID 347952***, registered with the email address lunavincent2***@gmail.com. On 17 February, my account was suddenly blocked, and I was informed that it was allegedly a duplicate account and restricted under clause 12.8 of the Platform Rules. As a result, I can no longer make withdrawals, even though I still have 195,000 naira in my gaming balance. The only explanation I received from 1win, both in the notification and when I contacted customer support, was that the account was restricted according to clause 12.8 based on internal criteria and verified data, that my withdrawal request was returned to my gaming balance, and that all actions were within their regulations and the decision was final. No concrete evidence or detailed clarification about the supposed duplicate account was provided. I request that 1win refund the full amount of 195,000 naira that is currently locked in my blocked account, as I am unable to withdraw it due to the restriction. I expect this refund to be processed as soon as possible, since I have been left without access to my own funds.
I have been a user of 1win.ng with the User ID 337202715, and on 16/12/2025, my account was blocked without a clear and transparent explanation. Since that date, I have been completely unable to access my account, and the situation is still ongoing. In their message, 1win.ng stated that after verifi...
I have been using my 1win account registered with the email address emmafres***@yahoo.com, and on 17 February 2026, my account was suddenly blocked without any prior notice or explanation. Earlier the same day I was still able to access my account normally, and then I discovered I could no longer lo...
I am writing to report a serious issue with my 1win.com account, which has been unfairly blocked after verification, leaving a balance of over 6,000 USDT (more than 5,500 dollars) inaccessible. I am using 1win from Nigeria, and the problem started on January 17, 2026. After successfully completing t...
I had a game account with 1win registered under the email address nazninkhan****@yahoo.com. While my withdrawal request was still marked as pending, I contacted customer support to ask about the delay. Shortly after that, my account was blocked, and my balance of approximately 260,000 was not paid o...
I have been using my 1win account with the ID 347731109 (registered to the email address rashwanm***@gmail.com), and around 10 days ago, my account was suddenly blocked without any prior warning. Since then, I have been completely unable to access my account or withdraw my balance of 13,400 EGP. Aft...
