My 1win.ng Account Was Blocked Without Justification

I have been a user of 1win.ng with the User ID 337202715, and on 16/12/2025, my account was blocked without a clear and transparent explanation. Since that date, I have been completely unable to access my account, and the situation is still ongoing. In their message, 1win.ng stated that after verification, they claim I violated the rules of the gaming site according to Rule 9.7 of the terms of use. They also informed me that I can no longer access or recover my account and that it is strictly forbidden to create another game account. However, they did not specify what exact action allegedly violated this rule. There is a balance of approximately 1,000,000 naira in my blocked account. I contacted 1win.ng customer support regarding this serious issue, but they refused to provide any evidence or concrete details to substantiate the allegation that I violated their rules. In view of the above, I request that 1win.ng provide a clear, detailed explanation with concrete evidence showing exactly how and when I allegedly violated Rule 9.7, and on what basis they decided to permanently block my account and deny access to my funds. I expect a transparent and documented response so that this matter can be properly clarified.