1win Blocked My Account After I Won a Porsche GT3 in Lucky Drive
I have been using the 1win platform from Russia and participated in the Lucky Drive campaign. On 15 November 2024, I won a Porsche GT3 in the Lucky Drive draw with my 1win gaming account ID 98118265. After this win, I started to contact 1win through chat and email to ask how I would receive my prize and to request the cash amount equivalent of the Porsche GT3 instead of the car. Between November 2024 and May 2025, I wrote to 1win support almost 300 times via chats and emails about my win and the payment of the prize. Instead of solving the issue or giving me clear information, 1win blocked my account in May 2025. Since my account is blocked, I cannot even check whether the winning amount was ever credited to my gaming balance or not, and I have not received any money or the car in real life. The rules of the Lucky Drive campaign and the Porsche GT3 prize did not state any problem that should lead to blocking my account or refusing the prize in my case, so I do not understand why 1win took this action and left me without access to my account and without my winnings. I request that 1win immediately unblock my account 98118265, clearly confirm whether the Porsche GT3 win was credited or not, and pay me the full cash equivalent of the Porsche GT3 prize that I rightfully won on 15 November 2024. I also ask for a written explanation for the blocking of my account despite my repeated attempts to communicate with support.
Hello! We would like to inform you that we have reviewed your account information and the decision to self-exclude is final and cannot be reversed. This is the reason for the blockage of your account. Please be advised that: - Access to your account cannot be restored in any circumstances. - All contacts with our platform, including VIP managers and support services, have been terminated. - It is no longer possible to view your account history. We appreciate your understanding in this matter.
First of all, I have never self-excluded my account. Secondly, if you are claiming this, then please clarify one thing: self-exclusion can only be done by sending an email to [email protected], if I am not wrong. If I had sent such an email, you would have the data for it. So please reply to me from that email address if I ever requested self-exclusion. Another thing: if you do not have the capability to give such gifts, then please do not show off on your website that you are giving away luxury cars and similar prizes. This program is completely fake, and everyone should know this. People should understand that if someone has won a gift, why would they close their own account? Poor support and a poor company, 1win. This is not a trustworthy platform anymore. I need a resolution. I don’t care about anything else—just give me the money equivalent to the Porsche GT3. The rest is up to you. You have been misleading me for the past year.
See your own site chat support is saying that self exclusion can be done by sending email to security department and this clearly states that you are a fraud site and do not have that much capability to give the gift if someone win you blocked them.
Can I get a response ?
Is this how you treat your customers? No resolution, nothing—just sending saved message templates and providing no solution to the problem. You yourselves know what you are doing is fraud. I request you to kindly help me with my concern, because I am not wrong. You selected my account as a winner of the Porsche, so at least stand by your words and give me the winning amount.
Hello! Thank you for the detailed messages, but no clarifications are required from your side at this stage. We are mindful of you and are working to resolve the issue. Thank you for being with us.
Thank you for your response! I am waiting for the resolution.
Its been more than a year now! Still you guys need time that is okay! But till now I have not got any resolution from your side. Kindly resolve the case earlier i am waiting for your response again! Please do it fast i need my winning amount as you guys promised. The security@1win Social is not even replying me on mail so everything is up to you now! Shared all the proofs now if you want anything else let me know i will share it to you. Resolve it.
Kindly unlock my account and give me the winning amount of lucky drive porshe gt3 as you guys promised. I never thought i have to share all the things publicly as you are a big brand and everyone knows you, but the scam you are doing with your customers everyone is not aware of that, now kindly do the needfull and resolve the case so I can tell everybody that 1win is genuine site and very helpful with their customers. I have emailed you several times since 10 days the security is not even responding me, may i know why??? As because I have won big prize on your site? Please tell the security department to reply me as soon as possible because i am waiting for their response. I am sharing the screenshot of the mail i have just sent them but still their is no hope of getting reply from there side. Help me please i beg you now!
Hello team, I have sent you all the proofs and detailed information but still my issue has not resolved yet. I have sent so many emails to security department and support but they are not even replying to me! I request you to kindly proceed with the internal clarifications and resolve my issue. Again and again i have to send you emails and chats and here also but you are not taking this problem seriously, this is again a reminder for you to help me and give me the winning amount of porshe gt3 unlock my account as you have blocked it by your side, i have never told you to block it, check the problem and give me resolution. As I am waiting for your reply since 4 days again here, reply me as soon as possible.
I am waiting for a resolution. It has been more than one year. Kindly resolve it quickly.
Hello! Based on the verification conducted by the security service, it was established that the person participating in the video conference is not the real owner of the account and cannot provide sufficient evidence of belonging to it. Due to the identified signs of unauthorized access and the provision of false data, the account remains blocked in order to secure funds and comply with the rules of the platform.
As per the evidence, the person shown in the video verification is the same authorized 1win member who participated on the platform — that person is me, Raghav. The account was created in my name, and all the required details have already been provided to you as proof. I have submitted the video verification and all supporting documents. I am using the same email address, and there have been no changes to my account information. Despite this, you are still denying my claim. It seems like your company is avoiding payment of this large amount by creating unnecessary issues. If needed, please arrange another live video verification. You will clearly see that I am the same person — Raghav, the rightful owner of this account. Please do not treat your customers unfairly. You are a well-known brand, and handling the matter this way gives the impression of fraud. I request you to resolve this issue honestly and release my funds.
Dear 1 win department if you do not have this much of cash to pay your customers then close this program of lucky drive as you are fraud and not liable to pay the winning amount to the customers. FRAUD 1win. Where is my winning amount of lucky drive and if the video interview was wrong then how the interviewer said the account will be unlocked and the winning amount will be provided in cash???? Do you want me to share screenshot of the security department they said the manager will contact me shortly for the winning amount! Do not be fraud! I request you to be gentle and give me what I have won! Do not work like this this is a FRAUD!!!!! Account has been created on my name and the Identity has been submitted by my name if you want I can share my aadhar details here also! Do not make this problem I have all the proofs!
I have provided each and every piece of evidence proving that this account belongs to me, and I answered all the questions asked by the interviewer. So please do not deny this. Secondly, it appears that your company blocks users whenever someone wins a large amount. This is extremely concerning. If you are unable to help me, please inform me clearly so I can proceed legally through consumer court. Do not cheat your customers. If the Lucky Drive program is genuine, then prove it transparently. Otherwise, it gives the impression that the program is completely fake. I am prepared to take further action if this issue is not resolved properly.
I have all the evidence and proof of all the conversations which we have conducted till now! So do not make me fool and search for resolution. And if you are a big brand I will let you down to the knees! Just remember this thing. It is not all about the winning amount, it is about my mental health which you are spoiling since a month! So unlock the account and give the amount of winning which I have won. Again you want to take the video interview I am ready!
Help me team ! I do not understand why have you launched this kind of lucky draw in which you are not able to give the winning amount. Kindly help me now! I need my money
I need resolution now! Tell me who is the owner of 1win website, I will reach out to them directly as per the rules of your site you are not supposed to hold my winning gift with you! Reply me fast!
This is a very poor and bad service you are providing ! I do not believe you have 5000+ employees working in your company as for a single resolution you took more than 1 year and now also you are taking so much of time to rever me! Secondly I am not asking you to give me free money or something, I have won the prize to be gentle and give me the winning amount.
What are you planning now? Still no response? I am waiting for a proper resolution from your side. I have all the necessary proof, and I will not let you withhold my winning amount. Kindly review all the details carefully and resolve this issue as soon as possible.
At least send an acknowledgment.
The case is still not resolved. It is still pending and I am waiting for the resolution.
Hello, I am waiting for your response! May I know when will you answer now? Sending you mails, chats and here also but you are not responding anywhere now! So what should I do now! Is there any other complaint site on which you are working actively? Since 1 year no resolution and now not even responding to my messages. FORMAL DISPUTE Has already sent to your License, kindly check the mails and reply accordingly.
I request everyone reading this complaint to please look into this matter and share it with others. This is a serious issue, and 1win is not responding. Today it is happening to me—tomorrow it could happen to you. Please share and help me. Thank you.
I need your reply! Kindly reply me... I am dead now ! Just because of you 1win you over my life.... I am living like hell here, again and again I am saying you to kindly help me... please I really beg you to give me resolution.
I really beg you to help me! I am left with 0 now Just because of this hope I am down and I request you to kindly help me and resolve my problem...
I am really exhausted now. 1win team, please kindly reply with a resolution and help me out. I am feeling restless and very sad right now. Please help me.
It has been 10 days and you have not responded. How much longer should I expect to wait for a reply?
I don’t know why you are not responding now. It seems like you have no explanation left. Take your time — I will wait for the resolution, but I need the winning amount as soon as possible.
There is still no response! Once again, I am writing to you by email and on Xolvie as well. I need a resolution at any cost. Please give me the winning amount. Otherwise, remove this 1win Lucky Drive from your website.
It has been 16 days, and there has been no response to any of my messages or emails. May I know why? Is your team too busy to even check and reply? Or do you have too many customer issues to handle? Why are there so many issues with your site? Why are you still running the Lucky Drive program if you are not even paying your customers? You are not taking this issue seriously and keep ignoring me every day. Please help me at least now. If you do not have the money, that is fine—but at least reply to my emails and messages. Why are you damaging your own reputation like this? You advertise luxury cars and expensive gifts in the Lucky Drive, but you cannot even hire agents who actually respond to customers. Your staff does not reply at all.
I need resolution 1win team. You are not responding to me and not even replying here. What happened to you now? Since a month you are not responding... I have been waiting since long time. Kindly help me with the resolution. I am tired of sending you mails and messages but bo response. You have blocked me on twitter and instagram may I know why? What is this behaviour, I am not asking you to give me something for free, I have won the gift and I have right to ask you for it. I have asked you personally and publicly now what do you want ? You are harassing me now. Pay kind attention towards this else I need to complaint on more places.
Hello. We understand that this situation may be causing concern. However, please note that all decisions regarding account restrictions are made strictly in accordance with the platform’s rules and internal security procedures. Following a detailed review carried out by the Security Department, it was determined that the individual who participated in the video verification could not confirm full ownership of the account or provide sufficient proof that the account belongs to them. Additionally, certain indicators of possible unauthorized access and inconsistencies in the provided information were identified. For these reasons, and in order to protect funds and ensure compliance with platform regulations, the account remains blocked. If you disagree with this decision or have additional evidence to provide, you must contact the Security Service directly. Please address all further questions and materials to the Security Service.
I have contacted the security department so many times but they do not answer me ! One thing I want to know if I was not able to answer all the questions then how come you have unlocked my account after the video verification? Dear 1win everything has been done and each and every proof has given to you. My account details were never changed I have my email account access and mobile number then how could you say the person was not the owner of account. You are just making excuse for not giving the lucky drive winning as that amount is huge. Still If you wish to take the vedio verification again I am ready again but do not give false excuses. Reply me here with the resolution or ask your security department to send me an email, because they are not replying to me. I am tired now please help me.
I need a resolution now. The security team has not been responding to me for a long time, and you keep redirecting me to them. Kindly release my winning amount immediately.
Reply?
As per your request I have shared all the proofs now! It is your turn to give me the resolution. Since you are not replying me, I have to post again and again. Kindly give me resolution.
I need a resolution. Give me my money.
Reply me
No one is the company who is their for support. I am requesting them since so many days but no reply nothing and no resolution. Even the company is not replying me on mails. What to do ?
Hello! We sincerely apologize for the inconvenience this situation has caused and understand how frustrating it can be. According to the records available to us, your account has been placed under self-exclusion following your request. This restriction cannot be removed from our side. If you wish to discuss this further, ask additional questions, or request assistance with your account, please contact our security team directly. They are the only team authorized to review such requests, and they will guide you through the next steps. We appreciate your understanding and patience in this matter.
The case is UNRESOLVED by the @1win.pro After sending one hundred emails, the support department say to wait for their specialist to revert. Since 5 months no response and still do not think they will respond to me. I request any one can help me related to this then please contact me.
Hello! We understand that the long wait without a clear update has been frustrating. Your account restrictions were applied following a review by our security team, and unfortunately this decision is final and cannot be changed. If you still have questions regarding your account status, please direct them to the security team via email. Specialists will review your request and respond in the order they are received.
