1win Withdrawal Stuck On “Processing” - Tracking Code Not Working

Ali
Ali
1win
November 29, 2025 3:20 PM319

I have been using 1win for a long time and have both lost and won significant amounts, but I am now facing a serious problem with my current withdrawal. On 27/11/2025, I requested a withdrawal of 4,800 RUB to my bank card, and for more than two days the status has only shown as “processing” with no progress. I contacted the support team and they gave me a tracking code to check the application status via the bot, but this code does not work and I cannot see any information about my withdrawal. My account ID is 98770***. Until now, I never had similar issues and all my withdrawals were processed successfully, so it is very concerning that I am suddenly unable to access my own money. I request that my 4,800 RUB withdrawal be immediately approved and paid to my bank card, that the tracking bot be fixed so the codes provided actually work, and that I receive a clear explanation of why this delay and technical problem occurred.

December 2, 2025 6:26 PM (3 days after complaint)

Hello! Your request has been verified — the funds have been successfully withdrawn, and the transaction has been marked as complete by the system. The transfer was made using the method available at the time of processing and is now considered closed. We are glad that the issue has been resolved. We hope that your future transactions will be just as smooth and hassle-free.

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