1win Account Blocked, Please Unblock My Account

Dhviti · 2025-12-19T10:06:30+03:00

My 1win account with ID 22193970 was blocked around 4 years ago when I had a balance of approximately ₹60,000 in it and was trying to withdraw my funds via UPI in India. After the block, I was informed by 1win that my account was closed due to a supposed terms violation. In my case, I used my brother’s phone only to deposit money into my own 1win account, but it seems the security department assumed that I had opened or used two different accounts. I have never tried to abuse the system or run multiple accounts; I only used my brother’s device to fund my single account, which is ******** . Following this, I sent the requested documents and explanations to appeal their decision, but the security department has not responded to me. Despite my attempts to contact them and resolve the issue, I have not received any meaningful reply or clear information, and my funds remain inaccessible. I request that my case be reviewed again, that my explanation about using my brother’s phone be taken into account, that I receive a clear and detailed explanation of the alleged terms violation, and that my account be unblocked or my remaining balance of approximately ₹60,000 be paid to me if there is no valid reason to withhold it.

1win

Hello! Your account was blocked in accordance with clause 9.7 of the Terms and Conditions following a security review. Decisions related to account blocking and suspected violations are made exclusively by the security department based on internal checks and collected data. All questions regarding this block, its grounds, and any possible reconsideration are handled only by the security team. Support cannot revise or comment on such decisions. If you previously submitted documents or explanations, they were reviewed within the established procedure. The account status remains unchanged, and further communication on this matter should be directed to the security department in line with the platform’s rules.

Dhviti

I sent mail so many times to security department but they not replying from 4 years

1win

Hello! As we previously informed you, a decision has been made to restrict your account. As a result, access to our service is currently limited, and we are unable to allow you to register or continue using our site. This decision was made in compliance with the platform's rules and is final. We regret that we are unable to provide the option to resume access or re-register at this time.

Dhviti

I do not accept this 'final' decision. 1win is using a blanket clause (9.7) to seize my money without a valid investigation. If they refuse to honor the winnings, they are legally obligated to return the original deposit to the source account. By keeping the deposit, they are essentially stealing the principal amount. I am now escalating this to the Curaçao Gaming Authority (CGA) under the new 2026 LOK compliance rules. I will keep this thread updated until the regulator intervenes.