I am a new user from India and have been using my 1Win account for only two days when my account was suddenly blocked. I received a message stating that, under clause 12.8, my account access has been restricted and cannot be restored, but no clear explanation was provided regarding what rule I supposedly violated. Before this happened, I carefully read your rules and terms and I am confident that I have not violated any of them. Despite this, you have blocked my account with my funds still inside. There is currently a balance of Rs. 4,955 in my account that I can no longer access. After receiving the blocking notification, I contacted your customer support multiple times via both email and phone. However, I have not received any meaningful response or assistance, and my issue remains unresolved. I request that my 1Win account be unblocked and full access restored, or at the very least that my balance of Rs. 4,955 be returned to me. I also ask for a clear, written explanation of the exact reason and evidence for blocking my account under clause 12.8, as I believe I have complied with all the rules.
I am a user from India and have been using my 1win account on iOS. On 24 November 2025, my game account (ID: 33549421) was suddenly blocked without an...
I have been using the 1win website from India, and since yesterday my account has been blocked without any explanation. When I try to log in, I only see the message “User blocked” and I have no further information about the reason. I contacted 1win customer support regarding this situation, but they...
I have been using my 1win account from India for about six months on my iOS device without any issues until today. Earlier today, I placed a withdrawal request for ₹2,416 from my 1win balance and then contacted 1win support by e‑mail. They asked me to complete KYC, which I did as requested and submi...
I have been using a 1win account registered under the email address hrchot***@gmail.com for sports betting from India. On February 3, 2026, my account was suddenly blocked while I was actively using the sports betting section, without any prior notice or clear explanation. At the time the account wa...
I am writing regarding a serious problem with my general 1win account verification that is preventing me from accessing my own money. I am using 1win from India and, for the last day, I have been unable to complete the verification process, so my withdrawal is blocked. Because of this, I currently c...
