1win Account Blocked Without Any Reason With My Deposit Money In It
I am a new user from India and have been using my 1Win account for only two days when my account was suddenly blocked. I received a message stating that, under clause 12.8, my account access has been restricted and cannot be restored, but no clear explanation was provided regarding what rule I supposedly violated. Before this happened, I carefully read your rules and terms and I am confident that I have not violated any of them. Despite this, you have blocked my account with my funds still inside. There is currently a balance of Rs. 4,955 in my account that I can no longer access. After receiving the blocking notification, I contacted your customer support multiple times via both email and phone. However, I have not received any meaningful response or assistance, and my issue remains unresolved. I request that my 1Win account be unblocked and full access restored, or at the very least that my balance of Rs. 4,955 be returned to me. I also ask for a clear, written explanation of the exact reason and evidence for blocking my account under clause 12.8, as I believe I have complied with all the rules.
Hello! We understand that the decision to block may cause dissatisfaction, but it remains unchanged. As correctly noted in the letter, your account has been blocked for violating clause 12.8 of our Terms and Conditions. At the same time, withdrawal of funds is not provided for violation of the rules. The full list of regulations is available on our official website. We also remind you that registration on the platform implies agreement with these points and strict compliance with them. We respect the rules of fair and responsible gambling and encourage our users to do so. If you have any additional questions, please write to our security service email.
