1win Account Verification Failed, Withdrawal Blocked
I am writing regarding a serious problem with my general 1win account verification that is preventing me from accessing my own money. I am using 1win from India and, for the last day, I have been unable to complete the verification process, so my withdrawal is blocked. Because of this, I currently cannot withdraw my balance of approximately 5.5k that is in my 1win account. I contacted 1win support about this situation, but they told me they cannot do anything about it, without offering any clear solution or concrete help to complete my verification or release my funds. I am ready and willing to provide my ID and any other documents they need to verify my identity. My ID number is 342462***, yet despite being ready to submit it, my account remains restricted and my money is still stuck. I request that my verification process be properly reviewed and completed, my account fully activated, and that I be allowed to withdraw my entire balance of around 5.5k without further delay. I also expect a clear explanation of why my verification could not be completed and why support said they could not do anything, and I want all necessary steps to be taken so I can use, verify, and withdraw from my account normally.
Hello! After an investigation, we see that the account associated with the ID mentioned in your message is currently active, and no verification is required at this time to use withdrawal functions. This indicates that the restriction you describe does not apply to that account in its current status. Situations like this usually arise when account details are mixed up or an incorrect Gaming ID is referenced. We recommend carefully rechecking the information provided and clarifying the correct account ID related to this concern. Once the correct data is identified, the situation can be reviewed within the standard procedures, and access to funds can be handled accordingly.
