1win Account Block in India After KYC, I Cannot Withdraw Balance

I am writing regarding a serious problem with my 1win account registered with the email address **bab***t0**@gmail.com**, related to account verification and a sudden block on my account. Yesterday I completed the Aadhaar OTP verification and provided all the requested details. The option to upload documents was suddenly removed, and my account was blocked. When I contacted customer support, I was informed that my account was automatically blocked because, according to them, there is another 1win account linked to my documents. I clearly state that I have never registered any other account with 1win in the past, and I have no knowledge of any such account. If someone has opened an account using my documents, that would be an impostor, and I should not be punished for this. There is a significant balance in my 1win account, which I cannot use or withdraw due to this unjust block. I am accessing your services from Jaipur, India, and this situation is causing me serious financial and emotional stress. I request that my account be unblocked, my verification be completed properly, and I be allowed to withdraw my full balance. If there truly is another account using my documents, I ask that you investigate, delete, or block that fraudulent account, and take action against the impostor instead of penalizing me, the rightful owner of the documents and this account. I expect 1win to urgently review this matter, correct this mistake, and provide a clear written explanation and resolution.