1win Verification Error Caused Withdrawal to Be Blocked
I am writing regarding the 1win account with ID 320387235. Today, my brother attempted to complete the verification process in order to withdraw funds, but by mistake, he uploaded my personal documents instead of his own.
After this error, the verification was canceled, and an error message appeared stating that there seems to be another account and that multiple accounts are not allowed. Because of this, the verification process cannot be continued, and the withdrawal is currently blocked, even though this was an honest mistake caused by uploading the wrong documents.
We request that this situation be reviewed in detail, that the misunderstanding be clarified, and that the verification task be reopened so it can be completed correctly for this account. I kindly ask that you review the account, remove any incorrect suspicions related to multiple accounts, and allow the verification to proceed properly using the correct documents so that the withdrawal can be completed.
Hello! We are currently working to clarify the information you requested. Our specialists are checking the details and may need to request additional information if necessary. Once the verification process is complete or if any updates become available, we will contact you as soon as possible. Thank you for your understanding.
