The mirror we ordered from Zara arrived broken on May 10, 2024. The return procedure with the brand was a nightmare. After about two months of negotiations, when the cargo men arrived to pick up the mirror, they informed them that they could not take it because it was not packaged. Given how large the mirror was, we couldn't keep the boxes for two months. I can't take it myself because it won't fit in the car. The brand is unhelpful in this regard and does not provide a solution. I do not know what to do. Please contact Zara Tr and guide me through the return process.Thanks.
I placed an order with Zara, expecting it to arrive on the promised date, but it still hasn’t been delivered. It’s been four days since the package was supposedly out for delivery with Kargoist, and there’s no update. When I contacted the courier company, they spoke to me in a disrespectful and unpr...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I returned a product to Zara following their return policy and using the provided return code. The package was delivered to the seller on October 24, 2024, as confirmed by the shipping company. However, Zara is now claiming they never received the item and has not issued my refund. I followed every...
Hello Zara Support, I purchased a product from Zara on July 3, 2024. As of today, July 20, 2024, my order has not been delivered. It's frustrating that such a large company uses unreliable courier services like "Bir Günde Kargo" and leaves customers in this situation. I've tried contacting custome...
On November 26, 2024, I returned items purchased from Zara.com to their warehouse in a single package. The package contained three items, but while one item was refunded, the other two remain unprocessed. The order numbers are 535041 and 539124, and the product reference numbers are 1023/213 and 373...
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