I placed an order with Zara on October 18, selecting store pickup, with an estimated delivery date of October 22. When I reached out to customer service on October 22, they sent me a tracking link. By 11 AM that day, the carrier’s site showed the package as “delivered.” However, when I went to the store, they said it hadn’t arrived. I contacted customer service again, but all I get is, “Your case is under review.” It’s now October 24, and there’s still no update. I’m left wondering if the issue is with the carrier or Zara itself. This is my first time experiencing such a delay with Zara. I need a prompt resolution and clarity on where my order actually is.
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
I returned a product to Zara following their return policy and using the provided return code. The package was delivered to the seller on October 24, 2024, as confirmed by the shipping company. However, Zara is now claiming they never received the item and has not issued my refund. I followed every...
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