Hello, I returned an item I bought from Zara in March, but my refund still hasn't been processed. Whenever I try to contact someone, I always get the same replies. I am currently taking legal action to assert my rights. I feel like you don't really listen to my concerns anymore. I have also lodged complaints with CİMER and other relevant channels. There ought to be repercussions for this inconvenience.
There are 2 items on the invoice for the 4 items I bought online from Zara. I returned all of them to the store, but my refund was never processed. I ...
I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
I initiated the return of a women’s pants and dress from my Zara online order #6568116001 on October 1, 2025. Although two weeks have passed and the return has been approved, the refund for the pants has still not been credited to my card, and the status in the system continues to show as “pending.”...
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