I initiated the return of a women’s pants and dress from my Zara online order #6568116001 on October 1, 2025. Although two weeks have passed and the return has been approved, the refund for the pants has still not been credited to my card, and the status in the system continues to show as “pending.”
During this process, I contacted Zara customer service. They informed me that the refund had already been issued, yet no payment has appeared on my card. When I followed up again, they told me I could file a complaint and that my legal rights were reserved.
The total amount that should be refunded is ₺1,790. This is the first time I’ve experienced such an issue, and I request that my refund be processed immediately so that this inconvenience can be resolved as soon as possible.
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On January 6, I purchased two products totaling ₺1,789.95 from Zara’s website under the order number 5354*****51, and they were delivered on January 20. The next day, I submitted a return request and sent the items back. The company claims that the refund was issued on January 29, 2025, but despite ...
I purchased two separate pieces (top and bottom sold individually) from Zara’s online store and returned them. I initiated the return process three weeks ago, and my order number is 53902860901. When I contacted Zara, they told me that the refund had been sent to my bank. However, when I checked wit...
You haven’t refunded the payment (₺3,850) for the product I canceled with the number 53760706016 for about 2 months. When I contacted your customer service, they said they’d processed the transaction and would send a receipt, but I haven’t received my money, nor have I received any receipt or invoic...
On January 22, 2024, I purchased a product from Zara’s online store and returned it within the allowed return period by handing it over to the courier company. My order number is 470095488. However, despite the long time that has passed, the refund of approximately $70 has not been credited to my ac...
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