I regularly shop with Zara, but this time, the jeans I purchased online were of extremely poor quality. After wearing them once, I washed them for the first time, and they came out completely torn and unusable. This is clearly a manufacturing defect, yet I cannot reach customer service by phone to resolve the issue. I am requesting an immediate refund for this defective product and a prompt response regarding my complaint. This experience has been incredibly frustrating, and I expect Zara to address this matter urgently. Customers should not have to deal with such poor product quality and unresponsive service. Please take action now!
Exactly 2 months ago, I purchased a pair of Zara jeans directly from the brand’s official online store. I’ve only worn them 4 or 5 times, and I’ve been extremely careful—washed them just twice, strictly following the care instructions provided on the label. Still, the fabric has completely deterior...
The jeans I got were not even close to being of the quality you'd expect from a well-known brand. To my surprise, the jeans' inner label had turned yellow, there was a big tear in the zipper area, the item looked skewed, it was missing the important tag, and worst of all, it looked like it had been ...
I purchased a pair of pants from Zara’s online store on January 21, 2025, and received the delivery on January 23. Upon opening the package, I discovered that the pants were completely defective, with loose threads and visible fabric pulls. This isn’t the first time I’ve encountered such an issue w...
I recently purchased a sweater from Zara, and despite wearing it only a few times due to seasonal changes, it has already become severely deformed. I am shocked at the poor quality of a product that I paid a significant amount of money for. This is not an issue related to washing, as I have sweater...
I have returned two products, one of which was defective and had been sent to me by the manufacturer. Despite my attempts to have the products refunded, Zara has refused to accept the return and provide me with a refund. I have been in constant contact with the customer service team, but each time I...
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