Hello, on October 10, 2025, I purchased a product from Zara’s online store, but my order was canceled four times. When I tried again on October 11, it was canceled once more. I paid for the product in three installments, and the first installment has already been withdrawn from my bank account.
I’ve been trying to contact Zara customer service and their head office, but the phone number doesn’t work—it says it’s invalid. I reached out via WhatsApp, where I was told that the refund would be processed within 14 days, but no refund request has actually been created. I had bought this product as a gift and was supposed to send it today, but now I can’t.
When I asked about the reason for the cancellation, I was told it was due to a “data transmission error.” My personal information is correct, and the payment was successfully taken, so I don’t understand how such an error could occur. I’ve been inconvenienced and disappointed, and I will never shop at Zara again. I demand that my refund be processed immediately and the issue resolved without further delay.
I used my debit card to make an order with Zara, order number 53298299638. I canceled the order within minutes, and it has now been 14 days. I've been communicating with Zara via WhatsApp, and they claim that the payment was processed on their end, but I have yet to receive a refund. There is no pro...
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
It's been 15 days since I placed my order, and the shipment is still sitting at the dispatch center. Even after multiple attempts to contact Zara's WhatsApp support and emphasize the urgency, I still haven't received a resolution. I've been repeatedly asking them to cancel my order and return my mon...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
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