I used my debit card to make an order with Zara, order number 53298299638. I canceled the order within minutes, and it has now been 14 days. I've been communicating with Zara via WhatsApp, and they claim that the payment was processed on their end, but I have yet to receive a refund. There is no proper channel through which I can seek assistance. I request a payment receipt, but they instead send me an informational email. They have not reimbursed me. I'm extremely disappointed and will never shop with Zara online again. I can't even find a phone number that can be reached. The person I'm chatting with on WhatsApp doesn't seem to understand my concerns; I'm not sure if they're an assistant. I demand that my payment be refunded as soon as possible.
I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive...
On the evening of November 27 at 8:02 PM, I made a purchase totaling $216 through the Zara app. Immediately after completing the order, I received a notification from my bank confirming the transaction and showing that $216 had been charged to my credit card. I still have the receipt and the authori...
It's been 15 days since I placed my order, and the shipment is still sitting at the dispatch center. Even after multiple attempts to contact Zara's WhatsApp support and emphasize the urgency, I still haven't received a resolution. I've been repeatedly asking them to cancel my order and return my mon...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
On August 20, I returned the products I purchased from Zara because they were sent incorrectly. My items were delivered to the Zara return center via DHL eCommerce. However, even after 10 days, the refund of ₺4,180 to my credit card has not been processed. I contacted customer service through WhatsA...
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