Zara Blouse Arrived Torn & Stained

I purchased a blouse from Zara, and unfortunately, it arrived with a tear. They conveniently sent it to me right before the holiday season, hoping it would slip under the radar. Unfortunately, that seems highly unlikely. The tear is quite noticeable, almost as if it was intentionally made right before the end. They deliberately shipped this blouse during the busy holiday season, hoping to sell it quickly. As a result of this error, I found myself without any clothing for the holiday. Getting a replacement will require waiting until after the holiday. The customer service provided by WhatsApp was not satisfactory. I've been greatly inconvenienced at this time. Unfortunately, when I attempted to purchase another one, the item was unavailable. They didn't bother to apologize when I voiced my complaint. It seems like they purposely removed the product during the busy period, and I just happened to be the one who received it. I need this problem resolved right away.