I shopped from Zara on the app whne there is Black November sale on the evening of November 23. A debit was made from my card and it was reflected in the transactions during the period. They sent an e-mail that says Your order has been received. The next email said to complete the payment method. After contacting the WhatsApp helpline, I was told that I had to redefine my card and that no withdrawal would be made. (correspondence is available) When I entered my credit card information again, the same amount was withdrawn for the second time, down to the penny. We corresponded 5-6 times, I contacted my bank and sent them the provision codes stating that both credit card withdrawal were made by Zara. Even though I have all these documents (my order, documentation of 2 withdrawals for transactions during the period, 2 provision codes), Zara does not accept this and claims that a single payment has been made. I paid twice because their systems could not handle the big discount on November 23 and they could not manage it. I want my rights. I will also apply to Consumer Rights today. Discount scandal of such a big company.
Whenever I made a purchase from Zara via their online store, my credit card was charged twice for the same amount. When I call Zara, I am informed that just a single withdrawal was processed; nevertheless, when I check my bank accounts, I see evidence of more than one withdrawal. Why is this? This i...
On 4.01.1023, I placed an online order with Zara, but my credit card was charged twice. Even after I contacted the Zara WhatsApp line, no adjustment w...
On the evening of November 27 at 8:02 PM, I made a purchase totaling $216 through the Zara app. Immediately after completing the order, I received a notification from my bank confirming the transaction and showing that $216 had been charged to my credit card. I still have the receipt and the authori...
I used my debit card to make an order with Zara, order number 53298299638. I canceled the order within minutes, and it has now been 14 days. I've been communicating with Zara via WhatsApp, and they claim that the payment was processed on their end, but I have yet to receive a refund. There is no pro...
On November 27, I purchased a total of five items through the Zara mobile app. These items were bought during the Black Friday sale at discounted prices. However, on November 28, my order was canceled by the system without my knowledge or consent. When I contacted live support to understand what ha...
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