I placed an order on June 17, 2025, and paid immediately. The delivery date was supposed to be June 23rd at the latest, but only one item arrived from my order. I finally managed to reach a representative via WhatsApp, and they told me there was a "delay" with my products and asked if I wanted them resent. Then, they revealed the items were out of stock!
How can this happen? Why wasn't I informed? And why hasn't my money been refunded? I complained to customer service representative Y***** Hanım, but received no response. My products are missing, and my refund is nowhere to be found. This is utterly irresponsible!
Zara, you need to fix this massive screw-up immediately! Where are my missing items, and where is my money? I demand that authorized personnel contact me now. This level of neglect is unacceptable.
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours,...
I requested a refund of ₺989.95 on May 29, 2025, through Zara’s mobile application and returned my products accordingly. The return process was completed smoothly, and I received confirmation that the items had reached their destination. However, as of today, June 26, 2025, the refund has still not ...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
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