On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delivery attempt made to me directly.
I contacted Zara customer service to report the issue, but was simply told to follow up with the shipping company myself. Zara made it clear they would not assist me further, despite having taken my payment. I tried contacting the shipping carrier multiple times, but no one answers the phones and I haven’t received any updates or support.
I paid ₺1800 by credit card for this order, and I expect to either receive the product I paid for or get a full refund immediately. It’s completely unacceptable for Zara to push the responsibility onto the customer when they are the merchant. I demand that Zara take full responsibility for this missing delivery and resolve this matter without delay.
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
For my Zara online order #5393*39, I purchased two women’s clothing items and one pair of women’s boots using the same-day delivery option. However, 10 days have passed, and my order has still not been delivered, even though the system falsely shows it as “delivered.” I paid for the order with my cr...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I purchased a dress from Zara with order number 5393*43, to be delivered to my address in Bayrampaşa, Istanbul. I paid a total of $78, which included an extra $5 for same-day delivery. The order confirmation stated that my package would be delivered by 11:00 PM at the latest. However, around midnigh...
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
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