On June 5, I placed an online order (No. 80096712047) through the Zara Home website. My order included two curtains, but only one was delivered. I immediately contacted Zara Home customer service to report the missing item, but no solution was offered, and the issue remains unresolved. I paid a tot...
On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d...
I placed an order with Zara Home and was shocked to receive it incomplete. Despite the package being delivered, some items were clearly missing. I immediately tried to get support through the app, only to discover the contact number listed is incorrect—it doesn’t even connect. I then turned to the W...
I have been trying to purchase a bed frame from Zara for over a month and a half, and the experience has been a complete disaster. My first order included another small item, which was delivered. However, the bed frame was mysteriously canceled without any notice. I waited all that time for nothing,...
I placed an order with Zara Home online on 02.02.2025, with the order number 80083244879, for a roller blind. The order was delivered to me on 08.02.2025. Upon opening the package, I noticed that the connection parts were missing. Since Zara Home's customer service is closed on weekends, I was unabl...
I have been a loyal Zara Home customer for years. While renovating my summer home, I purchased an expensive white bedding set for my daughters. They didn’t use it, and about a year later, I decided to use it myself. To my surprise, one pillowcase was white while the other was cream, straight out of ...
I placed an order with Zara Home, but the wrong item was delivered. I’ve emailed, called, and reported the issue through their website, but it has been a week with no response. When I called, I was assured that the issue would be addressed, but I still haven’t received any updates or resolution. Th...
I ordered cabinet handles from Zara Home online, but the wrong items were sent. It took UPS 10 days just to pick up the incorrect products for return, and I still haven’t received the correct ones. Both the shipping company and Zara Home are blaming each other for the delay. It’s been 20 days since ...
I recently ordered a pair of shoes from Zara Home, but was shocked to find that one of the shoes is a different size from the other. For a brand like Zara, this lack of attention to detail is disappointing. It’s clear there needs to be better quality control in the warehouse to prevent these mistake...