Request a Refund for Defective YSL Beauty Duty-Free Purchases
I purchased your YSL All Hours foundation from a Cyprus duty-free shop about 10 days ago. When I first tried the product, it created an extremely dry look on my face and specifically made my pores very prominent. The next day, I tried again, this time moisturizing my skin thoroughly and using a YSL makeup primer, and I even applied a makeup setting spray over it, but the result was still terrible.
The foundation looks on my skin as if I used cheap, low-quality products; it makes my pores look much larger than they actually are, and the makeup as a whole gives off a very sloppy appearance. I have used foundations from different brands before and have never experienced a problem like this. I did not expect such a poor result from a brand I thought was as high-quality as YSL.
Because I could not reach a phone number for the customer service representative in Türkiye, I am sharing my disappointment here. Since I will not be able to use the product, it is practically going in the trash, which is a financial and emotional loss for me, as well as a negative experience regarding my perception of your brand. I request your assistance in providing a refund, an exchange, or another suitable solution for this issue.
